Andrew B. Steinberg

U.S. Department of Transportation Sets Airline Customer Service Standards with Stringent New Rules on U.S. and Foreign Carriers
Jeffrey S. DeVore,Andrew B. Steinberg, May 12, 2011
Acting under its statutory authority to prevent “unfair and deceptive practices” by airlines and travel agents, the U.S. Department of Transportation (“DOT”) has adopted sweeping new rules on customer service and extended several existing ones to foreign air carriers, over...