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The Official Blog of Martindale-Hubbell

 

Welcome to the Martindale-Hubbell and LexisNexis Client Development Solutions blog. Read blog post and view comments on the official Martindale-Hubbell website.

An alternative look at the ABA's networking survey
Posted by:  Sami Hero, VP Open Web Strategy
Date:  May 6, 2008
Topic:  Industry news and trends

A while back I read Larry Bodine’s article in Law Technology News titled “Social Networking – Crowded but silent”.

Larry covers well the challenge we face in any social or professional networking system – whether it’s online or offline – what’s in it for the participants? MySpace an


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The Risks of User-Generated Content
Posted by:  Barry Solomon; VP Client Development
Date:  May 5, 2008
Topic:  Industry news and trends

The User-Generated Content & Social Media Committee of The Interactive Advertising Bureau published a great introduction to user generated content (UGC). While the article focuses on helping advertising agencies and "brands" understand the potential and risk of advertising in this new environment, I think there's a lot that law firms, lawyers, and other legal profe


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Client Ratings... a bad idea or long overdue?
Posted by:  Dave Danielson, VP Strategy Lawyers.com
Date:  May 2, 2008
Topic:  Large law firm issues

I guess it’s all in who you ask. 
Within LexisNexis I get involved in this discussion a lot these days. For some time we have been working on enhancing our attorney ratings to make them more comprehensive and useful to the consumer of legal services – from corporate counsel to consumer. Over the past year we have spoken to many members corporate counsel and they have consistently said that they wo

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Martindale-Hubbell Blog - Take 2
Posted by:  Jonathan Lin; Director, Product Management
Date:  Apr 30, 2008
Topic:  martindale.com

Thanks all of you out there for your feedback on our blog over the past few weeks. Despite its shortcomings, we would never have been able to engage with you and get all of your great (and free) advice and suggestions on our b

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An Expertopian World
Posted by:  Barry Solomon; VP Client Development
Date:  Apr 29, 2008
Topic:  Corporate counsel issues

I've spent the last few weeks on the road visiting with various corporate legal departments. The pressure on corporate counsel to control costs is as intense as ever. That's not new.

What I found interesting was the amount of legal work -- like real trial work -- that is moving in-house to help keep costs down. If this trend continues, I imagine that one of the four scenarios for the Legal Profession set out in last month's Legal Transformation Study will come sooner than later.


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Quicken and Professional Networking
Posted by:  Barry Solomon; VP Client Development
Date:  Apr 23, 2008
Topic:  Industry news and trends

One of the first programs I ever used on a computer was CalcStar, a companion program to that predecessor to WordPerfect called WordStar.  I used CalcStar to manage my checkbook. I remember migrating my data from CalcStar into what is now called Quicken. After I made that change, my wife finally started to use our computer to manage our checkbook.
 
What does this have to do with Professional Net

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Corporate counsel and Online professional networking
Posted by:  John Lipsey; VP Corporate Counsel Services
Date:  Apr 11, 2008
Topic:  Web 2.0

Larry Bodine’s article in the recent Law Technology News, Crowded but Silent, underscores a fundamental fact in the world of online social media: What draws teenagers, bloggers, marketers, recruiters, evangelists, self-proclaimed evangelists and sales people (ahem, excuse me – business development prof


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Martindale blog - if at first you don't succeed...
Posted by:  Jonathan Lin; Director, Product Management
Date:  Apr 8, 2008
Topic:  martindale.com

It’s been about three months since we launched the Martindale-Hubbell blog. And, it has seen its fair share of criticism and feedback.

However, don’t blame Sami or Barry or anyone else here are Martindale-Hubbell for that.

Rather, as the director of pro


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In search of a better search
Posted by:  Jonathan Lin; Director, Product Management
Date:  Apr 7, 2008
Topic:  Search technology

Recently, Google has been testing a new enhancement to its web search service where it places a search box within the search results. I’m not sure if there is even an official name for it yet, but basically it places a search box below the top result and allows the Google user to search that site right from Google search results page, without having to navigate to the target site’s home page or use its search function.  As pointed out i

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Telling Our Transformation Story
Posted by:  Barry Solomon; VP Client Development
Date:  Apr 2, 2008
Topic:  Martindale-Hubbell News

The Metropolitan Corporate Counsel Magazine interviewed my boss, Ralph Calistri, about the transformation of Martindale-Hubbell. It's nice that we're starting to see some positive things written about the dramatic changes we've been making.

I had a wonderful conversation recently with an extremely nice and smart blogger who is just as extreme in his criticism


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Pricing Pressure from our Client's Client
Posted by:  Barry Solomon; VP Client Development
Date:  Apr 1, 2008
Topic:  Corporate counsel issues

In an article called Hiring Lawyers by the Numbers Ursula Furi-Perry writes about the trend in corporate America for hiring decisions by outside counsel to be scrutinized by procurement officers. While these new policies are making lawyers both in-house and in private practice squirm and shudder, the real question is how to preserve the trusted relationship between corporate counsel and their outside lawyer in these c


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Law Digests on Martindale.com Update
Posted by:  Barry Solomon; VP Client Development
Date:  Mar 27, 2008
Topic:  martindale.com

About a month ago I wrote about our plans to put all of our Law Digests onto martindale.com so if you register on our site you would be able to search for any digest you need.

I'm happy to report that we now have all 150 of our Law Digests loaded onto martindale.com.  To find a Law Digest in a particular jurisdiction, ju


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Chocolate and Lawyers
Posted by:  Barry Solomon; VP Client Development
Date:  Mar 19, 2008
Topic:  Legal marketing

Mark Lepper of Stanford University and Sheena Iyengar of Columbia University in a fascinating article titled “When Choice is Demotivating: Can One Desire Too Much of a Good Thing?” explain that buyers can end up worse off, less satisfied, and de-motivated when faced with too much choice.

The article describes three experiments where one group of people was offered many choices (over 20) whil


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What Global Corporate Clients Need: Value, Predictability and Empathy
Posted by:  Barry Solomon; VP Client Development
Date:  Mar 14, 2008
Topic:  Corporate counsel issues

At a Counsel to Counsel Forum earlier this week I was able to listen to corporate counsel from global corporations describe what they want from outside counsel.  A few days later, here in LA at LMA, I participated on a panel that Leigh Dance, President


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Law firm video on websites: Giving buyers of legal services what they want
Posted by:  Barry Solomon; VP Client Development
Date:  Mar 12, 2008
Topic:  Industry news and trends

After talking with hundreds of buyers of legal services it’s clear to me that a law firm video on their website can be effective.  It’s one of the things a buyer of legal services would like to have when deciding whether or not to include a particular lawyer on a short list to call.  By seeing and hearing a potential lawyer on a video before calling them, someone looking for a lawyer can get a sense of how they come across in real life.      


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Observation Leads to Action
Posted by:  Barry Solomon; VP Client Development
Date:  Mar 8, 2008
Topic:  Martindale-Hubbell News

Someone who attended the Equal Justice Works Awards Dinner video taped Reena Arora, a student at the New York University School of Law, who gave a wonderful thank you speech upon winning the Martindale-Hubbell Exemplary Public Service Award.

She spoke about the due process rights of immigrants who, even in civil cases she saw, were dressed in orange jump suites, barely afforded


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The next big thing in Social Networking
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 29, 2008
Topic:  Web 2.0

Interesting article about the approach ITtoolbox is taking to introduce a social network to allow vendor selection. The idea of combining information from both the vendor and user-generated content to improve an online community makes a lot of sense. I think this type of "Content Rich Professional Networking" will be the


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Do Blogs Cause Information Overload?
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 28, 2008
Topic:  Web 2.0

Interesting comment in Legal Blog Watch called “Lawyers Crushed by Information Overload." Blogger Robert Ambrogi posted our workplace productivity survey and comments about how “Information overload is crushing white-collar p


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Law Digests on Martindale.com
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 27, 2008
Topic:  martindale.com

UPDATE (as of March 25, 2008):  We now have all 150 of our Law Digests loaded onto martindale.com.  To find a Law Digest in a particular jurisdiction, just register or login and go to Search Legal Topics.  You can then enter "Law Digest" followed by the name of the jurisdiction you are looking to find such as "Law Digest: Spain".  Finally, click on View the full text of thi


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Do Corporate Counsel Value Legal Directories?
Posted by:  John Lipsey; VP Corporate Counsel Services
Date:  Feb 25, 2008
Topic:  Corporate counsel issues

There’s a huge amount of conversation these days about the value of legal directories…whether they’re a phenomenon of the past or still relevant. And I know the debate gets very heated.

I’m in a unique position – in that I don’t really have to get too involved in the law firm debate. Here at Martindale – I’m focused exclusively on corporate counsel. And making sure I understand their needs is my only concern.

I’ve


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Stuck at the Airport - Thoughts on Social Networking Technology
Posted by:  Sami Hero, VP Open Web Strategy
Date:  Feb 22, 2008
Topic:  Web 2.0

I am sitting at the Seattle airport writing this and getting slowly frustrated with winter travel and canceled flights. This led me to think about a couple of ideas around social networking and the power of crowds:

1. When I get unexpectedly stuck in a location - wouldn't it be nice if I could reach out to my network to quickly and easily find out who is based in a given location and willing to meet with me? Yes, I could use our CRM system and find out which customers are here and


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Blogging Novice
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 8, 2008
Topic:  martindale.com

Now that I’ve been blogging for the first time in my life for a little over a week, it seems like a good time to take stock.  While some people have noticed us positively, others have been critical.  But all feedback, positive and negative, is a gift.

We recognize that we have improvements to make to our blog and we will keep you posted on these improvements as they happen.  We encourage your continuous feedback, as we are listening and know that it will only e


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Only 10% of LTNY Participants Have Their Own Blog
Posted by:  Sami Hero, VP Open Web Strategy
Date:  Feb 6, 2008
Topic:  Web 2.0

LexisNexis ran a survey of attorneys and other legal professionals at LegalTech NY yesterday around the adoption of Web 2.0 capabilities in the legal markets. Not terribly surprising – the findings show that while 74% of respondents read blogs, only 10% have their own blog…and only 17% of the respondents' firms have a blog.                   

Further reporting on our survey fro


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Straight From the Floor @ LegalTech NY - Feb. 5
Posted by:  Sami Hero, VP Open Web Strategy
Date:  Feb 5, 2008
Topic:  Web 2.0

Talk about networking. I feel like all the software and services companies in the legal space are gathered in New York City this week for the annual LegalTech NY shindig. The number of exhibitors, attorneys or representatives from their firms is striking.

Luckily ALM has provided a handy color coding for the badges so you can identify an exhibitor, an event participant, a member of the media, etc. in a glimpse of an eye. Of course, once y


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Wishes for Green
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 4, 2008
Topic:  martindale.com

Last year, to commemorate 10 years of martindale.com, we ran a "make a birthday wish" contest for legal professionals to e-mail us their own birthday wish for the legal industry. That’s just one of the many ways we’re making sure we get a conversation going with you, our customers.

Based on random selections and judge review, the winner has just been named...
and it’s Marc Becker,


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Lex Mundi and Professional Networking
Posted by:  Barry Solomon; VP Client Development
Date:  Feb 2, 2008
Topic:  Industry news and trends

I was able to spend some time with the many members and some clients of Lex Mundi the last few days. What struck me is how many ways networking helps lawyers. From sharing knowledge to business development, from participating in pro bono work to finding a good resource.

People get together like this in many groups and associations. In addition to Lex Mundi, there are a number of other networks of law firms. The legal profe


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Why Introduce a Peer Review Ratings Admin Fee?
Posted by:  Carlton Dyce; VP Peer Review Rating
Date:  Jan 31, 2008
Topic:  Ratings

My morning starts off like most people; at the office around 8 AM with a cup of coffee and a review of my e-mail. I try to get an early start before the phone starts to ring, which it has been doing a lot of lately.

One reason for this is an issue regarding Martindale-Hubbell that’s out there right now. Specifically, the institution of a $50 annual fee so that an attorney’s Peer Review Rating (PRR) can be displayed in the LexisNexis Martindale-Hubbell Law Directory, the on


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A Look Ahead to Changes at Martindale.com
Posted by:  Barry Solomon; VP Client Development
Date:  Jan 24, 2008
Topic:  martindale.com

As my colleagues and I have noted over the past week here on our new blog, change is happening at Martindale-Hubbell.  This change is across the board, including our solutions aimed at helping small businesses and individuals as well as those targeted to large law firms and corporations.  But you might be wondering what more we can say about this change?  What are our plans?  These are reasonable questions.

I’d like to present a high level approach w


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Report: Signs of Change at Martindale-Hubbell
Posted by:  Barry Solomon; VP Client Development
Date:  Jan 22, 2008
Topic:  Martindale-Hubbell News

It was nice to read a balanced analyst report by David Curle, Director & Lead Analyst of Outsell on what he describes as the overhaul of martindale.com.

The report, titled Enhancements to Martindale.com Reflect the Changing Law Firm Marketing Space, does a nice job of placing into context ou


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Social networking in the legal setting
Posted by:  Sami Hero, VP Open Web Strategy
Date:  Jan 21, 2008
Topic:  Web 2.0

Social networking in the legal profession has been around for a long time. It just has become more social and more networking in recent decades with the advent of technologies such as the PC, e-mail and the Internet.
 
To see the beginnings of legal social networking, one

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References
Posted by:  Barry Solomon; VP Client Development
Date:  Jan 18, 2008
Topic:  Corporate counsel issues

It's always great spending time with marketing partners and law firm marketing professionals as I was able to do this week at the Marketing Partners Forum.   

I have to start by congratulating Mark Long from Schwabe, Williamson & Wyatt with whom I had a wonderful dinner on Wednesday night for winning this year&


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Law Firm Videos
Posted by:  Sharon Lubrano
Date:  Jan 16, 2008
Topic:  Legal marketing

It's exciting to see more lawyers and law firms embrace the web in new ways to connect with potential clients. Beyond their website, lawyers are hosting or taking part in pod-casts, embracing blogs, volunteering on online community message boards, and jumping in to online video. This is especially true of law firms that focus on the needs of consumers and small business professionals.

One such firm is Kardos, Rickles, Bidlingmaier and Bidlingmaier with offices in Newton, PA and Tr


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Welcome to the new martindale.com blog
Posted by:  Ralph Calistri; CEO, Martindale-Hubbell
Date:  Jan 15, 2008
Topic:  martindale.com

Greetings and welcome to the brand new martindale.com blog.
 
This new site is one example among many changes happening at Martindale-Hubbell as we embrace new ways to serve the needs of legal professionals. In particular, as peer-to-peer online communication continues to grow rapidly in the

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