Client ReviewLexisNexis® Martindale-Hubbell® Client Review is a service that enables buyers and providers of legal services to benefit from client feedback provided through Martindale-Hubbell. To learn more and participate, choose your role:
How Client Review WorksComplete a Martindale-Hubbell® Client Review SurveyClients can complete a brief, web-based questionnaire that provides insight into the firm's quality of legal representation, client service and value for money. The questionnaire—taking approximately five minutes to complete—also asks clients to provide recommendations by practice area, geography and industry.Provide Anonymous FeedbackClient Reviews are anonymous and individual identities are not shared with the law firm. However a demographic summary of all Reviewers will be displayed.Share ResultsWhen Martindale-Hubbell receives a minimum of three completed Client Reviews, the data is aggregated and shared with the firm. If a firm chooses to share their Client Reviews, all responses will be displayed on LexisNexis sites1. Firms may not choose which responses to publish, but must publish all or none of their completed Client Reviews. However, firms may select which narrative feedback they would like to publish beside their completed closed-question responses.Benefits to ClientsLeverage Market FeedbackWith Client Review data, you can leverage the direct experiences of other clients when evaluating law firms for a matter—especially in new geographical areas or where your knowledge of legal talent may be limited.Make More Confident DecisionsFurther justify the selection of a law firm by combining Client Review data with other indicators of expertise, including law firm profile data, Martindale-Hubbell® Peer Review Ratings™, litigation and transactional experience, legal articles and more.Share Your ExperienceParticipating in Client Review improves the depth of decision-support content available to other buyers of legal services. This makes it easier to evaluate and select law firms with added confidence.Review a Firm TodayTo request a Martindale-Hubbell Client Review questionnaire or for more information, email clientreview@martindale.com or call: 1-800-526-4902, ext. 6789 or + 1-908-665-6789 United States 1 Lawyer ethics rules, including lawyer advertising rules, in the U.S, are complex. While states have generally based their rules on the American Bar Association's Model Rules of Professional Conduct, many states have adopted additional rules and exceptions. The result is that ethics rules and associated ethics opinions vary widely from one state to another. Firms must ensure their own compliance with the various ethics rules and opinions that might be applicable to particular circumstances, including participation in Martindale-Hubbell Client Review. Disclaimer All published Client Reviews on martindale.com® will display a disclaimer that states: No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. This testimonial or endorsement does not constitute a guarantee, warranty, or predication regarding the outcome of the legal matter. Any result the endorsed law firm may achieve on behalf of one client in one matter does not necessarily indicate that a similar result can be obtained for another client. Past performance cannot be an assurance of future results as each case must be decided on its own merits. How Client Review WorksLaw firms can nominate their clients to complete a brief, web-based questionnaire that provides insight into the firm's quality of legal representation, client service and value for money. The questionnaire—taking approximately five minutes to complete—also asks clients to provide recommendations by practice area, geography and industry. Provide Anonymous FeedbackClient Reviews are anonymous and individual identities are not shared with the law firm. However a demographic summary of all Reviewers will be displayed.Share ResultsWhen Martindale-Hubbell receives a minimum of three completed Client Reviews, the data is aggregated and shared with the firm. If a firm chooses to share their Client Reviews, all responses will be displayed on LexisNexis sites2. Firms may not choose which responses to publish, but must publish all or none of their completed Client Reviews. However, firms may select which narrative feedback they would like to publish beside their completed closed-question responses.Benefits to Law FirmsGain More InsightClient Review feedback can be shared with prospects on LexisNexis web sites to differentiate your firm from competitors, adding depth and broader exposure to your Martindale-Hubbell profile. It can be used internally as third-party validation of your own internal client review process. Or it can be used as your primary source of feedback, too.Promote Firm ExpertiseClient Review helps drive awareness among current clients and qualified prospects of your firm's credentials, experience and client service excellence.Differentiate Your FirmClient Review data help firms attract new business by providing potential buyers with third-party validation that they are making the right hiring decision.Nominate Clients TodayTo request that a client receive a Martindale-Hubbell Client Review questionnaire or for more information, email clientreview@martindale.com or call: 1-800-526-4902, ext. 6789 or + 1-908-665-6789 United States Log into the Client Service Center and submit your client nominations. Note: If you are unable to locate your Client Service Center username and password, please use your email address as your username to reset your password. For more information, e-mail cscinfo@martindale.com or call 1-800-945-4958. 2 Lawyer ethics rules, including lawyer advertising rules, in the U.S, are complex. While states have generally based their rules on the American Bar Association's Model Rules of Professional Conduct, many states have adopted additional rules and exceptions. The result is that ethics rules and associated ethics opinions vary widely from one state to another. Firms must ensure their own compliance with the various ethics rules and opinions that might be applicable to particular circumstances, including participation in Martindale-Hubbell Client Review. Disclaimer All published Client Reviews on martindale.com® will display a disclaimer that states: No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. This testimonial or endorsement does not constitute a guarantee, warranty, or predication regarding the outcome of the legal matter. Any result the endorsed law firm may achieve on behalf of one client in one matter does not necessarily indicate that a similar result can be obtained for another client. Past performance cannot be an assurance of future results as each case must be decided on its own merits. Client Review: Frequently Asked Questions
Q. What is Martindale-Hubbell® Client Review? Q. How can law firms nominate clients to participate in the review process? Q. How are clients identified to perform a Client Review? Q. I received an invitation to participate in Client Review, but my state bar rules prohibit me from providing testimonials or references for my outside counsel. What should I do? Q. I received an e-mail inviting me to participate in Client Reviews. What is this? Q. Can I forward my invitation to another person? Q. What types of matters may be reviewed? Q. Are Client Reviews anonymous? Q. How does Martindale-Hubbell verify that the nominated clients are legitimate? Q. Do law firms have the option of viewing Client Reviews before they are published on LexisNexis online sites? Q. How many Client Reviews are required before being published? Q. Is there a limit to the number of Client Reviews that a firm can have? Q. What if Client Reviews are not published for a specific firm? Q. How current are the Client Reviews that are published? Q. Does a law firm have to subscribe to Martindale-Hubbell to participate in Client Review? Q. Can a lawyer or law firm promote their Client Reviews in press releases or other marketing materials? Q. What is the scope of Client Review? Q. Whom do I contact if I have a question about pending reviews? Q. Can I complete part of the survey then return later to finish? Q. I had to close the Client Review survey before finishing. When I return to the survey via the e-mail link I found that my responses do not appear. Q. I'd like to review other firms not included on the survey questionnaire. Q. I have more questions about the Client Review process; whom do I contact? United States: 1-800-526-4902, ext. 6789 or + 1-908-665-6789 | |
