Consumer Services

Husch Blackwell’s Consumer Services group is frequently retained by clients from a wide variety of sectors to defend purported class actions and multi-plaintiff claims of consumer fraud and unfair trade practices. We represent banks, financial institutions, insurance companies, proprietary colleges, communication companies, automobile dealerships and other businesses focused on the sale of consumer services or products to consumers.

We develop creative strategies to defeat motions for class certification and to otherwise gain outright dismissals of claims seeking to disrupt our clients’ business practices. When necessary, our team of experienced trial lawyers is ready to go the distance to protect our clients’ rights.

There has been an increase in consumer lawsuits in recent years, often attempting to recover under various consumer fraud statutes. Our lawyers stay abreast of the latest trends in consumer litigation, and provide counseling to assist our clients in avoiding litigation.

Our recent experience includes the following:

  • Served as lead trial counsel for a nationally known proprietary college facing hundreds of individual claims for consumer fraud and unfair trade practices in several jurisdictions. After a six-week jury trial in the first of these cases to go to trial, our client received a resounding victory. 
  • Obtained outright dismissal of two putative class actions brought against consumer lending client. The cases alleged that our client had failed to make statutorily required disclosures and engaged in deceptive marketing. 
  • Negotiated a nuisance value settlement in a putative class action against a national bank after removing the case to federal court and then to compel arbitration. The case alleged that the bank's reordered transactions created greater overdraft and other fees. The overdraft fees at issue were well into the eight figures. 
  • Obtained an outright dismissal of a putative class action against an automobile dealership alleging that the dealership’s practice of charging a document fee constituted the unauthorized practice of law
  • Obtained an outright dismissal of a putative class action against a proprietary college in a case alleging that the college engaged in unfair trade practices in marketing its educational services
  • Defending a nationally known computer rental company in a putative class action pending in the Western District of Pennsylvania, alleging violations of the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act

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Husch Blackwell is committed to recruiting, developing, retaining, and promoting talented attorneys and staff. We believe diversity encompasses a variety of characteristics, including race, national origin, religion, gender, sexual orientation, gender identity, age, education, and family and marital status.

Our environment is essential to both the quality of our client service and the personal satisfaction of our lawyers and staff.

Our efforts have been recognized both nationally and locally in promoting diversity. We received a top rating of 100 percent in the Corporate Equality Index, the Human Rights Campaign Foundation, the Equal Justice Award, Legal Services of Eastern Missouri, and named one of the Top 100 Law Firms for Women by MultiCultural Law Magazine.

Minority and female partners hold senior leadership positions in management, which fully supports the wide variety of initiatives coordinated by our firm’s Diversity Committee.

We are actively involved in promoting diversity within the legal profession. Our firm endorsed the diversity commitment and action plans of our local bar associations.

Diversity and inclusiveness make us a stronger firm and better able to understand our clients’ needs. We are committed to pursue, promote and enhance diversity at Husch Blackwell.

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