• The Best Defense is a Good Offense: Handling Benefit Plan Claims in a Fair and Efficient Manner
  • March 5, 2010 | Author: Leslie E. Desmarteau
  • Law Firm: Harter Secrest & Emery LLP - Rochester Office
  • Successful management of benefit plan claims begins long before the first claim is filed and continues through the claims and appeals process. In the wake of the Supreme Court's holding in Metropolitan Life Insurance Co. v. Glenn, close attention to compliance with plan and regulatory requirements is more important, and carries more potential rewards for plan fiduciaries, than ever before. Plan sponsors and claims fiduciaries should structure the plan's governing documents and administrative operations in a way that will enable the plan to demonstrate to claimants and courts alike that it provides a fair and comprehensive claims process administered by competent personnel.