• The CSI Effect: Managing Client Expectations
  • April 25, 2017 | Author: Jonathan Miller
  • Law Firm: Shibley Righton LLP - Toronto Office
  • Mutually beneficial relationships help the legal system work smoothly so lawyers should be patient and candid with upset clients, says Toronto civil and commercial litigator Jonathan Miller.

    He says many people have little or no experience with the complex legal system and their point of reference could be based on inaccurate legal television shows that give them unrealistic expectations.

    While research has debunked much of the so-called CSI effect - the way exaggerated crime dramas bias jurors - studies suggest they can still influence the public, says Miller, an associate with the Toronto office of Shibley Righton LLP.

    "Some people seem to think we can do anything and everything without ever writing a document - or that trials start within a week or two of a first court appearance. It’s not how it’s portrayed on TV, but I think that impacts people’s expectations of their lawyer,” he says.

    Best practices in the legal profession come from a wide field with every law society and bar association offering guidelines for management and practice, but a strong thread that runs through it all is the basic idea of building and maintaining relationships, Miller says.

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