• 911 Best Practices
  • February 15, 2018 | Author: Wesley K. Wright
  • Law Firm: Keller and Heckman LLP - Washington Office
  • Following the AT&T 911 outage in March 2017, the FCC’s Public Safety and Homeland Security Bureau (PSHSB) announced its intention to seek stakeholder input to improve situational awareness during 911 outages (Vol. XIV, Issue 13). On September 11, 2017, the PSHSB hosted a workshop with stakeholders where they discussed best practices. Last week, the PSHSB issued a Public Notice highlighting the best practices that received broad support from stakeholders. The recommendations focus on two areas: PSAP Notification of 911 Outages and Promoting Public Awareness of 911 Outages.