- Better Business Bureau Creates the Direct Selling Self-Regulatory Council (DS-SRC)
- January 9, 2019
Press Release: A new industry self-regulatory program will actively monitor the direct-selling marketplace to help “ensure high standards of integrity and business ethics as the guiding principles for all direct selling companies in the marketplace.” The Direct Selling Self-Regulatory Council (DS-SRC) was created by the Direct Selling Association (DSA) and will administered by the Council of Better Business Bureaus (CBBB). The launch date for the third party self-regulatory entity, DS-SRC, was on January 4, 2019.
The board of directors of DSA, the national trade association for direct sellers, unanimously approved the establishment of a third party self-regulatory program to monitor the entire marketplace, not just DSA members. This will include websites and social media of direct selling companies and their independent sales forces in the areas of income representations and product claims. In addition to a new process of investigating and reporting potentially non-compliant companies to the appropriate government agencies, the DS-SRC program administrators will also manage complaint resolution. The program will also include a competitive challenge process, enabling independent companies to identify issues for the DS-SRC to review.
Joseph N. Mariano, President and CEO of DSA stated, “We are proud to announce the creation of this program with the Council of Better Business Bureaus (CBBB). It was imperative the DSA partner with a third party, independent organization such as the CBBB to ensure the enforcement of business standards and meet our objectives for self-regulation. Direct sellers are America’s original entrepreneurs with unique opportunities to connect with customers, as well as pursue independent businesses. Along with that unique opportunity is increased responsibility. Our salespeople perform demonstrations person-to-person frequently in the home and we have long been aware of the additional accountabilities for our companies and salespeople to ensure trustworthy, reliable experiences. Our top priorities continue to be protecting consumers and promoting our viable, time tested retail channel.”
Mariano continued, “We know that direct selling has sometimes suffered from perceived problems, occasional bad actors, and others who pretend to be legitimate. We have decided to address these issues directly, by holding companies to the highest standards with an effective third party regimen.”
Lee Peeler, executive vice president of CBBB for National Advertising Programs, described the DS SRC, “The new program is a combination of a strong legacy with the ability to evolve so that it can keep place with marketplace dynamics, respond to consumers’ needs and expectations, and complement law enforcement as the hallmarks of successful self-regulation.”
“The program is built on the same strong foundation as other CBBB-administered self -regulation programs: clear standards, independent administration, transparent decision making, and accountability for non-compliance,” stated Peeler in discussing how the program will align with existing CBBB operating units. “The DS-SRC will have all four of these components, will be backed by robust online monitoring, and will be applicable to DSA members as well as non-members. This will go a long way to ensure higher levels of compliance with best practices, and help elevate the industry’s reputation.”
Peter Marinello, vice president of CBBB, will serve as Executive Director of the DS-SRC, overseeing the program and its staff. He brings a wealth of legal and self-regulatory experience from the National Advertising Division and the Electronic Retailing Self-Regulation Program. Marinello complimented the DSA leadership for its efforts on co-development of the DS-SRC. “Good self-regulation starts with leaders in an industry with faith in their commitment to truthful and honest advertising. I am excited be part of this new important chapter for direct selling.”
While the DSA has had a reactive, self-regulatory program for its members for nearly five decades, the creation of this new, proactive program represents a dramatic step forward to raise the bar for all direct selling companies. The program’s foundation is based on guidance from the regulatory community including the Federal Trade Commission (FTC), CBBB, outside experts, and DSA’s leadership.
“DSA members have long ascribed to our Code of Ethics, and that program will continue to be enforced by our Code Administrator. However, the DS-SRC will allow for a more comprehensive review of the marketplace as well as to ensure truthful, accurate content and representations by members and non-members. We are in an exciting time that will eventually bring increased accountability for the entire direct selling industry,” stated Mariano when discussing the scope of the new program.ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation.