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  • Live Chat: A Great Complement to Phone Calls


    The goal of live chat is not to replace phone calls. One of the concerns that prospective clients often voice is “will live chat take away phone calls from my business?” While it is understandable why they may initially think that, in our experience live chat helps increase calls to your business, often by a […]

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  • The Benefits of Adding Live Chat to Your Site and Blog


    When a person is looking for a lawyer to help them with a legal issue, they often turn to online searches to find the right lawyer to help them with their case. While online search allows for immediate results with a few keystrokes, there is still a noticeable disconnect and lack of real-time interaction that […]

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  • Chat Operators – On the Frontlines of Live Chat


    If you have been considering incorporating live chat on your site to help with lead-intake, client-conversion, and customer service, you are likely wondering about one of the essential elements of the service: the chat operators. How do they know what to say, especially given the various questions that visitors will ask? In order for a […]

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  • How to Staff Your Intake Process


    Whether you are launching a new practice or are looking to maximize efficiency at an established firm, having the right number of well-trained staff on hand to properly handle intake should be near the top of your list of priorities. While most attorneys understand how vital the intake process is to screen potential clients and […]

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  • How Does Ngage Live Chat Work?


    Offering your website visitors the ability to engage in a live chat set you apart from the competition. It helps reduce your website bounce rates, improve your conversion rate and offers visitors to your site immediate service 24/7/365. Live chat is a simple addition to your site that can double the number of leads you get […]

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  • Combine Live Chat and Phone Calls to Increase Leads


    Turning prospects into cases is probably the most important job performed at your firm. No amount of skill or successful cases will make a difference if you do not have clients walking through your door. Unfortunately, attorneys often overlook the importance of their conversion techniques and may not even know what they should do to convert leads. […]

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  • Ngage Facebook Messenger Integration


    Ngage Live Chat offers the ability to integrate directly with Facebook messenger on your company’s Facebook page.  What this means is, if someone clicks on the Facebook messenger option, it will go directly to an Ngage chat operator, 24/7. Once the chat is completed the operator converts and delivers the opportunity the same way as a […]

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  • Google Local Listing Lets You Receive Texts


    Google introduces another way for law firms to engage prospective clients. Google recently launched the ability for consumers to send texts directly from a law firm’s Google My Business listing.  This allows prospective clients to initiate text conversations directly from their mobile search results.  More than 60% of searches now take place on mobile devices, […]

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  • The Four Buying Habits Series: The Humanistic Buyer


    When marketing your law firm, it is essential to consider the decision-making process people engage in when it comes to hiring an attorney. People typically demonstrate four main buying habits when making a purchase or hiring a professional service provider. By identifying those patterns and tailoring your marketing efforts toward them, you can make sure […]

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  • The Four Buying Habits Series: The Methodical Buyer


    When examining the decision-making process of individuals who are looking to make a purchase, it is clear that most individuals fall into one of four categories. These buying habits are strong signifiers of the way people make decisions, from which car they purchase to which attorney they hire to handle their case. The four buying […]

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