Search Site

1 - 10 of 16
Page 1 of 2
  • T.H.E.M. TECHNIQUE – An Effective Strategy for Responding to Online Reviews


    In an age when online reviews increasingly influence consumer behavior, ignoring them or responding critically can have a negative impact on your business. When done right, responding to online reviews is an effective way to build goodwill with clients and prospects. Discover four effective techniques for turning online reviews into positive opportunities with this instructive infographic.

    Read More
  • Martindale-Hubbell Announces Client Champion Awards


    We are excited to announce today the launch of our new Client Champion awards, an exclusive recognition that demonstrates an attorney’s commitment to client service based on the quantity and quality of their scores on Martindale-Hubbell client reviews. Fewer than 1% of all attorneys have qualified to receive the award. We recognize these attorneys because […]

    Read More
  • Do’s and Don’ts – Responding to Client Feedback


    The way you choose to acknowledge client feedback is very telling – it’s a preview for your potential clients about what to expect should they hire you. Are you responsive and dependable? Do you care about client service? Keep these Do’s and Don’ts in mind when responding to your clients’ reviews. Don’t: Ignore It Do: […]

    Read More
  • Reviews are more important than ever to Google


    Online marketing would be much less complicated if companies like Google told businesses exactly how their algorithm determines the order of their search results. Until that very unlikely event takes place, law firms need to look to industry experts to determine how best to take advantage of Google to help their practice succeed. One of […]

    Read More
  • Where Did Our Google Client Reviews Go?


    Have you ever noticed that your firm’s Google listing has fewer reviews than it did in the past? Or that a specific review from a satisfied client seems to have disappeared? You aren’t seeing things.  Google has instituted filtering programs for the reviews on its Google My Business listings which will remove reviews they believe […]

    Read More
  • Making Online Reviews Work For You — Common Myths About Reviews


    While the Martindale-Hubbell Peer Review Ratings have existed for well over 100 years, many lawyers are still getting used to the idea of being reviewed by fellow attorneys or their clients. We regularly speak to attorneys who are interested but apprehensive about engaging with online reviews, or definitively state they have no need for reviews […]

    Read More
  • Make online reviews work for you

    Making Online Reviews Work for You: New Year, New Reviews


    We’ve all started to settle into 2017. Many people reading this probably don’t write as many checks as they used to, but if I did, I’d like to think that we’re far enough in that I wouldn’t have to write a 7 over a hastily scribbled 6. It’s still a new year, however, and it’s […]

    Read More
  • Online reviews

    Making Online Reviews Work for You: Is a 5.0 the Right Goal?


    In a recent study, Northwestern University’s Spiegel Digital and Database Research Center analyzed how online reviews can impact consumers’ purchasing decisions. While legal services were not included in the study, the findings are illuminating, particularly in two aspects: Finding:  As you might expect, the higher the scores a product received, the more likely someone was […]

    Read More
  • Making online reviews work for you

    Making Online Reviews Work For You – Asking Clients For Reviews


    In two posts last month, we discussed why attorneys need to respond to the online reviews they receive and how to do it. Because more than 80% of people check lawyer reviews as the first step to finding an attorney, we’re taking a step back and looking at strategies for getting good reviews in the […]

    Read More
  • Making Online Reviews Work for You, Part 2

    Making Online Reviews Work For You, Part II – Save T.H.E.M.


    In our last post, we discussed the importance of responding to reviews and what to consider when crafting a response.  Today, we will discuss the techniques to consider when responding to reviews, both positive and negative. This post was co-authored by Lia Smith, VP of Education and Marketing at Satisfacts. The Save T.H.E.M. Technique Timing, […]

    Read More
1 - 10 of 16
Page 1 of 2

Contact Us

  • This field is for validation purposes and should be left unchanged.