Ngage Facebook Messenger Integration


Ngage Live Chat offers the ability to integrate directly with Facebook messenger on your company’s Facebook page.  What this means is, if someone clicks on the Facebook messenger option, it will go directly to an Ngage chat operator, 24/7. Once the chat is completed the operator converts and delivers the opportunity the same way as a […]

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How to Respond to Legal Queries on Social Media: Part II – Mistakes to Avoid when Answering Questions Online


In Part I of this series, we provided some basic guidelines to follow. What you don’t say in your responses, however, can matter almost as much as what you include. Steer clear of the following pitfalls – the most common mistakes attorneys make when answering questions online. Mistake #1: Disclosing confidential information Use great caution so […]

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Social Media Success in 5 Minutes a Day


Facebook, Twitter, LinkedIn, Google+, personal blogs—the list of social media platforms grows more expansive by the day. As important as these networks are to legal practices, few attorneys feel like they have sufficient time to maintain their pages, especially since success seems to demand hours of daily attention. Many lawyers who relish the opportunity to […]

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Social Media Platforms for Lawyers


There are many interesting facts and figures about social media sites and users. For lawyers, knowing the data behind the top social networks can inform strategy and spend, allowing you to be more focused on what works best. Here is a snapshot of data from the top 4 social media sites and those popular with […]

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Page or Profile? How to Represent Your Practice on Facebook


You’ve decided your firm needs a presence on Facebook. Now you’re faced with another decision – Do you set up a page or a profile? If you’re struggling with this question, you’re not alone. Many firms starting out on social media don’t grasp the difference between the two.  What’s the Difference? Facebook offers two ways for […]

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Setting a Social Media Strategy


According to a study conducted by the Pew Research Center in 2016, approximately 69% of Americans use some form of social media. The widespread use of social media today makes it an ideal platform to expand your law practice and recruit new clients. However, the growth of social media users has also meant growth in […]

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How Social Media Can Tarnish Your Law Firm’s Brand


Social media provides great opportunities to boost your law firm’s brand and establish your reputation online — when it’s used correctly. While tweeting at 3 a.m. is already seen as a less-than-advantageous way of getting your message out, what hurts your brand most is relaying incorrect or inaccurate information about your firm, not optimizing your […]

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