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How a Virtual Receptionist Can Help

Have you seriously considered your availability and ability to receive incoming phone calls – especially those from potential clients? Have you ever considered a lead generation service, but just can’t imagine being able to answer even more calls? Has the thought of hiring someone seemed too expensive?

Fortunately, using a virtual receptionist service can be the perfect answer for all of these questions. It gives your law firm the ability to always receive phone calls, but without the high cost of hiring a full time or even part time staff member. Plus, there are a number of virtual receptionist services that specialize in law firms and are well trained to ask the right questions and professionally address prospective clients.

The end result: win more clients.

So, what kind of services can a virtual receptionist handle?

Core Services

  • Call answering
  • Call routing
  • Bilingual receptionists
  • Taking messages
  • Outbound calling on your behalf or for website leads
  • Integrations with other software like Clio, Lexicata, etc.
  • Mobile app

Specialty Services

  • Scheduling appointments
  • Lead qualification
  • Processing payments
  • Generating work orders & estimates
  • Conducting client intake interviews
  • Processing retainers via e-signature
  • Delivering documents
  • 24/7 availability

A list of services that have experience with law firms:

How do they charge?

Most virtual receptionist services tend to charge for a set number of minutes, starting at around $200-$400 per 100 minutes. Specialty services typically are in addition.

 

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