24/7 Live Chat service

Double Your Website’s Conversion Rate

When potential clients land on your law firm’s website, you may only have a few seconds to grab their attention. Martindale-Ngage Live Chat presents visitors with a way to speak with someone immediately. Our highly trained operators chat with visitors to find out their situation, their questions and their contact information. This means that your firm will be able to initiate contact 24 hours a day, turning visitors into leads — even after-hours and on weekends. With Martindale-Ngage, your firm’s door is always open to new business.

HOw does live chat work?

The Martindale-Ngage Live Chat application works with your new or existing website. We greet each visitor quickly and politely and ask them about their situation. After determining the basic facts of the visitor’s legal situation, we position your firm as a helpful resource. The information you need is collected and a summary of the conversation is passed along to you, with the lead’s contact information and a full transcript. We have trained professionals ready to speak to your website visitors no matter what day or time it is — because nearly half of all website contact occurs outside of business hours.

Additional features

  • Live transfer – The option to allow visitors to connect directly from the chat window to a phone call with your office.
  • Integrated analytics – Products that interface easily with all major analytics providers so that you can see a clear picture of how your marketing efforts are paying off.
  • CRM integration – Your leads are automatically imported into Salesforce, Infusionsoft and most other CRM systems.
  • Mobile-optimized chat – Chat screens and operator scripts tailored to the mobile user.
  • Spanish chat – The ability to have someone answer in Spanish on one or more of your inquiries, 24 hours a day.


convert your website’s visitors into leads

To learn how to maximize the effectiveness of your website, please let us know how one of our experienced account managers can reach you.

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