{"id":7559,"date":"2017-08-17T19:21:38","date_gmt":"2017-08-17T19:21:38","guid":{"rendered":"https:\/\/www.martindale.com\/marketyourfirm\/?page_id=7559"},"modified":"2020-05-21T15:17:37","modified_gmt":"2020-05-21T15:17:37","slug":"mh-client-champion-award","status":"publish","type":"page","link":"https:\/\/www.martindale.com\/marketyourfirm\/profiles\/mh-client-champion-award\/","title":{"rendered":"Client Champion Awards"},"content":{"rendered":"<div class=\"container-mid client-champion-slider\">\n<section class=\"grid-image-section \">\n        <div class=\"row homepage-image-content\" data-equalizer>\n\n            <div class=\"atty-info atty-info-right medium-12 large-7  end columns\" data-equalizer-watch>\n                <div class=\"atty-info-inner\" >\n                    <h2>Martindale-Hubbell Client Champion Award<\/h2><hr>\n                    <h3>Stand out for stellar service<\/h3>\n                    <p>Martindale-Hubbell\u2019s new Client Champion awards recognize those attorneys who excel at service as affirmed by their clients. The awards, based on the quantity and quality of an attorney\u2019s Martindale-Hubbell client reviews, demonstrate an ongoing commitment to delivering excellent client service. Award recipients stand out from their peers with a platinum, gold or silver icon.<\/p>\n\n                    \n                <\/div>\n            <\/div>\n\n            <div class=\"atty-photo medium-12 large-5  columns atty-photo-right\" id=\"atty-photo\" data-equalizer-watch style=\"background: url(\/marketyourfirm\/wp-content\/uploads\/2017\/09\/IMG_ClientChampionRewards_01.jpg) center center no-repeat; background-size: cover;\">\n                <img src=\"https:\/\/www.martindale.com\/marketyourfirm\/wp-content\/themes\/marketingyourfirm\/images\/home-empty.png\" alt=\"left image\"  \/>\n            <\/div>\n        <\/div>\n\n    <\/section>\n\n<section class=\"sc-cta sub-banner-cta\" data-magellan >\n        <a href=\"#contact-us\"><span>Ask about client reviews<\/span><\/a>\n    <\/section>\n\n<section class=\"video-widget light-grey-background\">\n        <div class=\"expanded row collapse\">\n            <div class=\"medium-12 columns\">\n                <div class=\"expanded row collapse\" data-equalizer>\n                    <div class=\"vsc-left small-12 medium-12 large-5 large-offset-1 large-push-5 columns\" data-equalizer-watch>\n                        <h2 class='title-videos-media'>A new way to promote your track record<\/h2><hr>\n                        <h3>Be recognized for the praise you\u2019ve earned<\/h3>\n                        <p>More powerful than individual comments, Martindale-Hubbell\u2019s Client Champion awards are certified by the oldest and most trusted name in attorney reviews. Learn how the silver, gold and platinum levels reflect an attorney\u2019s sustained ability to meet the legal needs of those they serve.<\/p>\n\n                        <div class=\"row video-slide-links\">\n                            <div class=\"video-slide-link\">\n                              <a class=\"button homepage-white-button\" rel=\"shadowbox;player=iframe;width=640;height=360\" href=\"https:\/\/www.youtube.com\/embed\/OfsAXcp97gI?autoplay=1&controls=1&showinfo=0&rel=0\">Watch the video<\/a>  \n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"vsc-right small-12 medium-12 large-6 large-pull-7 columns\" data-equalizer-watch>\n                        <div class=\"con-video-slider-area\">\n                            <ul class=\"slides\">\n                                <li>\n                                    <a rel=\"shadowbox;player=iframe;width=640;height=360\" href=\"https:\/\/www.youtube.com\/embed\/OfsAXcp97gI?autoplay=1&controls=1&showinfo=0&rel=0\" style=\"background-image: url(\/marketyourfirm\/wp-content\/uploads\/2017\/09\/IMG_ClientChampionRewards_02.jpg);\">\n                                        <img src=\"https:\/\/www.martindale.com\/marketyourfirm\/wp-content\/themes\/marketingyourfirm\/images\/home-video-empty.png\">\n                                    <\/a>\n                                <\/li>\n                            <\/ul>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section> <!-- wg-videos-media -->\n\n\n<section class=\"faqs \">\n        <div class=\"row\">\n            <div class=\"medium-12 columns\">\n                <h2>Frequently asked questions<\/h2>\n            <\/div>\n        <\/div>\n        <div class=\"row\">\n            <div class=\"medium-12 columns\">\n                <ul class=\"accordion\" data-accordion data-allow-all-closed=\"true\">\n                    <li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">What are the different awards and the requirements for each?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>There are three award levels, based on a combination of the number of reviews and the average score.<ul><li><strong>Silver<\/strong> \u2013 At least three reviews and a score of 4.0 or higher.<\/li>\r\n<li><strong>Gold<\/strong> \u2013 At least six reviews and a score of 4.2 or higher.<\/li>\r\n<li><strong>Platinum<\/strong> \u2013 At least 10 reviews and a score of 4.5 or higher.<\/li>\r\n<\/ul>\r\n<p><\/p>\r\nAt the launch of the award, all reviews currently posted on  Lawyers.com\/Martindale.com will be counted to determine award eligibility. Going forward, Martindale-Hubbell will begin to look only at reviews from the most recent 24 months. <\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">Is the Client Champion award a lifetime award?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>Because consumers place great value on recent reviews, the Client Champion awards are based on currency and quantity of reviews as measured across a two-year time frame. We will be assessing attorneys\u2019 review status twice annually and will adjust awards accordingly.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">What happens at the two-year mark?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>As an example, take an attorney who has 1 review from August 2015 and five reviews from 2016 and 2017, which qualifies the attorney for the Gold Client Champion award. Prior to our assessment at the end of 2017, the attorney will be advised that their status will change if they do not receive new reviews. If, at the time of the assessment the attorney has not received any new reviews, they will then have the Silver Client Champion award (3 or more reviews from the prior two years). If the attorney were to receive at least one new review and again meet all the qualifications for the Gold award status, they would go back up from Silver to Gold.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">Will I be notified if my award changes?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>Yes, we will notify attorneys in advance of any change in status. Because attorneys and firms should seek client reviews on a regular basis, we hope that the majority of the status changes will be the achievement of higher award levels.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">Can I display the award on our firm website and in our marketing materials?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>Yes. When you are notified of your award, you will receive a link to a page where you can download the award badge.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">Are Client Champion awards available for law firms?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>No, not at this time.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">If the awards aren\u2019t available for law firms, why should our firm continue to get new client reviews?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>83% of legal consumers check attorney reviews online as their first step in finding legal counsel. Firms don\u2019t know whether prospects will find their firm-level client reviews or individual attorney reviews when they\u2019re researching the firm, so it behooves a firm to have recent types of both reviews. Additionally, search results on lawyers.com display on a law firm level, so firms will want reviews to appear in search results.<\/p>\n                        <\/div>\n                    <\/li><li class=\"accordion-item\" data-accordion-item>\n                        <a href=\"#\" class=\"accordion-title\">If I have no reviews and get three reviews with an average of 4.0, how quickly do I get an award?<\/a>\n                        \n                        <div class=\"accordion-content\" data-tab-content>\n                            <p>Client review scores are calculated and displayed on Lawyers.com and Martindale.com in real-time. As soon as you receive an average score of 4.0 across 3 reviews, you will also be awarded a Silver Client Champion award. The award badge will appear on your profile within 24 hours.<\/p>\n                        <\/div>\n                    <\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<p><!--\n\n\n<div class=\"container-mid client-champion-video\" style=\"padding: 0; background-color: #f5f4f5;\">\n\n\n<section class=\"content\">[video width=\"1200\" height=\"700\" mp4=\"https:\/\/www.martindale.com\/marketyourfirm\/wp-content\/uploads\/2017\/09\/1280x800_Client_Champion_Mech_V2.mp4\" poster=\"\/marketyourfirm\/wp-content\/uploads\/2017\/08\/championvideo.jpg\"]\n\n<\/section>\n\n<\/div>\n\n\n--><\/p>\n<p><!--\n\n\n<div class=\"container-mid client-champion-resources\">\n\n\n<section class=\"row content\">\n\n\n<div class=\"small-12 columns\">\n\n\n<h2>Client Champion Resources<\/h2>\n\n\n\n\n<div id=\"accordion-cont\">\n\n\n<h4 class=\"accordion-toggle\">Frequently Asked Questions<\/h4>\n\n\n\n\n<div class=\"accordion-content default\">\n\n\n<div id=\"faq-acc\">\n\n[accordian h1=\"What are the different awards and the requirements for each?*\" first=true]\n<b>Silver<\/b> \u2013 At least three reviews and a score of 4.0 or higher. <b>Gold<\/b> \u2013 At least six reviews and a score of 4.2 or higher. <b>Platinum<\/b> \u2013 At least 10 reviews and a score of 4.5 of higher.\n*At the launch of the award, all reviews currently posted on lawyers.com\/martindale.com will be counted to determine award eligibility. Going forward, Martindale-Hubbell will begin to only look at reviews from the most recent 24 months. For more information, see the questions below.[\/accordian]\n\n[accordian h1=\"Is the Client Champion award a life-time award?\"]\nBecause consumers place great value on recent reviews, the Client Champion awards are based on currency and quantity of reviews as measured across a two year time frame. We will be assessing attorneys\u2019 review status twice annually and will adjust awards accordingly.[\/accordian]\n\n[accordian h1=\"What happens at the two year mark? \"]As an example, take an attorney who has 1 review from August 2015 and five reviews from 2016 and 2017, which qualifies the attorney for the Gold Client Champion award. Prior to our assessment at the end of 2017, the attorney will be advised that their status will change if they do not receive new reviews. If, at the time of the assessment the attorney has not received any new reviews, they will then be have the Silver Client Champion award (3 or more reviews from the prior two years). If the attorney were to receive at least one new review and again meet all the qualifications for the Gold award status, they would go back up from Silver to Gold.[\/accordian]\n\n[accordian h1=\"Will I be notified if my award changes?\"]Yes, we will notify attorneys in advance of any change in status. Because attorneys and firms should seek client reviews on a regular basis, we hope that the majority of the status changes will be the achievement of higher award levels.[\/accordian]\n\n[accordian h1=\"Can I display the award on our firm website and in our marketing materials?\"]Yes. When you are notified of your award, you will receive a link to a page where you can download the award badge. [\/accordian]\n\n[accordian h1=\"Are Client Champion awards available for law firms?\"]No, not at this time.[\/accordian]\n\n[accordian h1=\"If the awards aren\u2019t available for law firms, why should our firm continue to get new client reviews? \"]83% of legal consumers check attorney reviews online as their first step in finding legal counsel. Firms don\u2019t know whether prospects will find their firm-level client reviews or individual attorney reviews when they\u2019re researching the firm, so it behooves a firm to have recent types of both reviews. Additionally, search results on lawyers.com display on a law firm level, so firms will want reviews to appear in search results.\n[\/accordian][accordian h1=\"If I have no reviews and get three reviews with an average of 4.0 how quickly do I get an award? \"]Client review scores are calculated and displayed on Lawyers.com and Martindale.com in real-time. As soon as you receive an average score of 4.0 across 3 reviews, you also would be awarded a Silver Client Champion award. The award badge would appear on your profile within 24 hours.\n[\/accordian]\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<h4 class=\"accordion-toggle\">Resource Links<\/h4>\n\n\n\n\n<div class=\"accordion-content\">\n\n\n<div id=\"links-acc\">\n\n\n<ul class=\"resource-links\">\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/ratings-and-reviews\/\" target=\"_new\">Martindale-Hubbell Reviews and Rating<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/whitepapers\/acquiring-and-managing-online-reviews\/\" target=\"_new\">Acquiring and Managing Online Reviews<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/webinars\/online-reviews-for-lawyers\/\" target=\"_new\">Webinar \u2013 They\u2019re Not Just for Restaurants and Razors: Why Lawyers Need Online Reviews and How to Get Them<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/the-importance-of-client-reviews-for-attorneys\/\" target=\"_new\">The Importance of Client Reviews for Attorneys<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-asking-clients-for-reviews\/\" target=\"_new\">Making Online Reviews Work for You: Asking Clients for Reviews<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-part-i-responding-to-reviews\/\" target=\"_new\">Making Online Reviews Work for You, Part I \u2013 Responding to Reviews<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-part-ii-save-t-h-e-m\/\" target=\"_new\">Making Online Reviews Work for You, Part II \u2013 Save T.H.E.M.<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-is-a-5-0-the-right-goal\/\" target=\"_new\">Making Online Reviews Work for You: Is a 5.0 the Right Goal?<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-new-year-new-reviews\/\" target=\"_new\">Making Online Reviews Work for You: New Year, New Reviews<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/making-online-reviews-work-for-you-common-myths-about-reviews\/\" target=\"_new\">Making Online Reviews Work for You \u2013 Common Myths About Reviews<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/google-reviews\/\" target=\"_new\">Where Did our Google Client Reviews Go?<\/a><\/li>\n\n\n<\/ul>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n<\/div>\n\n\n<\/div>\n\n\n--><\/p>\n<div class=\"container-mid client-champion-resources\">\n<section class=\"row content\">\n<div class=\"small-12 columns\">\n<h2>Client Champion Resources<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.martindale.com\/ratings-and-reviews\/\" target=\"_new\">Martindale-Hubbell Reviews and Rating<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/blog\/the-importance-of-client-reviews-for-attorneys\/\" target=\"_new\">The Importance of Client Reviews for Attorneys<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/how-to-ask-clients-for-online-reviews\/\">How to Ask Clients for Online Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/reviews-increasingly-important-to-google\/\">Search Experts: Reviews Increasingly Important to Google<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/effectively-address-client-reviews\/\">How to Effectively Address Client Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/whats-positive-about-negative-reviews\/\">What\u2019s Positive About Negative Reviews?<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/online-reviews-for-lawyers-the-good-the-bad-the-ugly\/\">Online Reviews for Lawyers: The Good, The Bad, The Ugly<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/ethical-considerations-for-attorneys-responding-to-online-reviews\/\">Ethical Considerations for Attorneys: Responding to Online Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/is-your-firm-review-phobic\/\">Is Your Firm Review-Phobic?<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale-avvo.com\/blog\/the-review-gap\/\">The Review Gap: Your Clients Think Online Reviews Are A Lot More Important Than You Do<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/marketing-briefs\/acquiring-and-managing-online-reviews\/\" target=\"_new\">Acquiring and Managing Online Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.martindale.com\/marketyourfirm\/webinars\/online-reviews-for-lawyers\/\" target=\"_new\">Webinar \u2013 They\u2019re Not Just for Restaurants and Razors: Why Lawyers Need Online Reviews and How to Get Them<\/a><\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Client Champion Resources Martindale-Hubbell Reviews and Rating The Importance of Client Reviews for Attorneys How to Ask Clients for Online Reviews Search Experts: Reviews Increasingly Important to Google How to Effectively Address Client Reviews What\u2019s Positive About Negative Reviews? Online Reviews for Lawyers: The Good, The Bad, The Ugly Ethical Considerations for Attorneys: Responding to [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"myf_template-b.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/pages\/7559"}],"collection":[{"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/comments?post=7559"}],"version-history":[{"count":146,"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/pages\/7559\/revisions"}],"predecessor-version":[{"id":13045,"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/pages\/7559\/revisions\/13045"}],"up":[{"embeddable":true,"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/www.martindale.com\/marketyourfirm\/wp-json\/wp\/v2\/media?parent=7559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}