VLO seeks to give clients good value for their money through systems, technology, and people.
The quickest route to mistakes is to make it up as you go along. We seek to avoid mistakes and deliver excellence through the consistent use of Procedure Manuals which we also refer to as Systems. These Systems are the culmination of many years of trial and error to make this firm function with the highest degree of efficient professionalism. Our Systems facilitate integrating new employees into the VLO way as quickly as possible. Turnover in any business creates risks and our Systems help to ensure that our high standards are followed from day one.
We have grown from two to twelve employees while improving our work product. We have an approximately one hundred page general office procedure Image Quality (IQ) Manual covering standards down to how to open a new file, drafting, filing, setting Hearings, and client confidentiality. Little things can make a big difference.
We routinely improve these procedures. Many firms experience growth only to lose what made them special after certain point because quality control was sorely overlooked. VLO continues to grow more efficient and successful each year because we set standards. Our Systems assure that the proper steps will be taken throughout a matter because we have checklists and protocols that every employee follows to ensure that the trust placed in us by clients is honored.
We follow a Litigation Plan that addresses how every case will be moved forward so the files are thoroughly and persistently worked up rather than left to languish. An example of good case management is that we hold monthly litigation meetings to discuss all events on the calendar and plan ahead so that we are not preparing at the last minute.
Technology helps us continuously improve. We like to choose new or upgraded technology. Hardware and software are regularly updated so that efficiencies developed in the computer industry benefit our clients. The firm's computers are networked with a fast server which facilitates communications and ensures that multiple drafts of documents or forms do not exist. Twenty two inch monitors and Windows XP Pro and Server operating systems are used. Backups occur nightly. We are transitioning to a paperless office which improves efficiency. Our print and on-line library is extensive, but the expense is worth it because of the efficiency and effectiveness it gives us.
If you bring talented people together and obtain their best efforts, amazing things happen. Some firms are nothing more than a collection of individuals working independently under one roof. VLO works in Teams and the Teams can come together to handle even the most challenging tasks.
We are more than willing to jump in to assist a fellow worker who needs help. All our people are sophisticated computer users. This allows us to accomplish more in less time with fewer employees. We have a simple but effective principle that makes this a friendly, professional environment: you have to be talented and nice to work here.
VLO is active in our Community. We financially support and, in some cases, serve as board members for the following organizations:
American Cancer Society - The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to saving lives by helping people stay well, get well, find cures, and fight back.
Boy Scouts of America - Central Florida Council - Contributions to our local Boy Scouts of America Chapter allow them to reach more young people in our community, preparing them to make moral and ethical choices over their lifetimes by instilling in them the values of the Scout Oath and Law.
Brevard Alzheimer's Foundation - Founded in 1995, The Brevard Alzheimer's Foundation is a non-profit organization which relies on donations to provide services to frail elders and caregivers in Brevard County, Florida. The Foundation provides care management, adult day care, and home-based services, and has three state of the art facilities in Titusville, Melbourne, and Micco.
Children's Home Society of Florida - The Children's Home Society is a non-profit organization which provides social services designed to protect children at risk of abuse, neglect, or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
Families of the Shield, Inc. - Families of the Shield is a non-profit organization dedicated to assisting local needy city workers and the families of those lost in the line of duty financially and at the holidays with toys and donations. This organization is based in Melbourne, Florida.
Florida Sheriff's Association - Florida Sheriff's Association is a not-for-profit corporation made up of the 67 Florida Sheriffs as well as business leaders and citizens throughout the state. With the assistance of concerned citizens and businesses, they are able to provide affordable training, special task forces, and legislative and legal services. They have established and funded the Florida Sheriffs Youth Ranches with facilities throughout the state to help restore hope, fulfill dreams, and prepare boys and girls for the future.
Health First Foundation - Health First Foundation is a non-profit entity which relies in part on the generous time, energy, and financial gifts of local residents and businesses. Through support of the Health First Foundation, facilities can be built and renovated, new patient services launched, life-saving equipment purchased, and high quality doctors and nurses recruited and retained.
March of Dimes - The local march of Dimes raises funds to insure the continuation of specialized care for all sick babies in Brevard County, Florida.
Melbourne Central Catholic High School - VLO helps to support Melbourne Central Catholic High School during their yearly fundraisers. This support assists the school in raising funds to defray tuition costs for those students with financial needs.
Melbourne Police Foundation - The Melbourne Police Foundation is an independent, non-profit organization dedicated to strengthening the services and programs of the Melbourne Police Department located in Melbourne, Florida. It is the only organization authorized to raise funds on behalf of the MPD and does not solicit by telephone or telemarketers. Their goal is to help the MPD keep pace with rapidly evolving technology, strategies, and training.
Serene Harbor, Inc. - Serene Harbor, Inc. is a safety shelter and domestic violence center for women & children located in Brevard County, Florida. This non-profit organization offers hot-line services, emergency shelter, case management, counseling, community education, and outreach, all free of charge.
South Brevard Sharing Center - South Brevard Sharing Center is a non-profit organization providing assistance to persons needing food, clothing, household items, furnishings, utility assistance, rent assistance, and a variety of other types of assistance to our local community.
Space Coast United Soccer Club - Space Coast United Soccer Club is located in North Melbourne, Florida, providing instruction through competitive soccer to our local youth ages 4 through 19. SCUSC is committed to teaching our children the skills needed for their future through exposure to organized physical activity, good sportsmanship, and fun.
Specific Areas of Practice for our Melbourne office: